2m2x series – Jim Hutcherson, Salesforce Practice Lead/Solution Architect

April 29, 2021
2m2x Business Digital Transformation

Full recording of interview with Jim Hutcherson, Salesforce Practice Lead @ Informulate

0:00 to 5:35 – Background and introduction
5:36 to 7:14 – Experience at IBM and verticals
7:15 to 12:24 – “Not your grandfather’s CRM”
12:25 to 15:20 – Common Salesforce complaints
15:21 to 18:12 – What Salesforce did right to respond to the market
18:13 to 20:45 – Process automation and the evolution to Flow
20:46 to 23:03 – Adoption of Flow and backwards compatibility with Process Builder
23:04 to 24:11 – How to look at the Salesforce price tag and Total Cost of Ownership
24:12 to 26:01 – DevOps with Salesforce : Salesforce DX, Copado,Flosum etc
26:02 to 27:25 – Salesforce as an application development platform
27:26 to 28:32 – Continuous improvement with the Salesforce quarterly release cycle
28:33 to 30:00 – Overloaded by choices
30:01 to 30:30 – Nuances of design and architecture
30:31 to 31:45 – Salesforce Community and Resources, Trailhead
31:46 to 33:40 – Hitching to the Salesforce star
33:40 to 36:15 – Whats does the future look like: AI, automation, multi-cloud etc.
36:16 to 37:52 – Salesforce integration options: Amazon AppFlow, Informatica connector, Heroku etc.
37:53 to 40:30 – Digital transformation with Salesforce
40:30 to 41:12 – Acknowledgements and thanks

List of resources:

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