Full recording of interview with Jim Hutcherson, Salesforce Practice Lead @ Informulate 0:00 to 5:35 – Background and introduction 5:36 to 7:14 – Experience at IBM and verticals 7:15 to 12:24 – “Not your grandfather’s CRM” 12:25 to 15:20 – Common Salesforce complaints 15:21 to 18:12 – What Salesforce did right to respond to the […]
Category: Digital Transformation
Full recording of interview with Carlos Carbonell, CEO @ Echo Interaction Group 0:00 – 5:01 – Intros 5:02 – 07:26 – How does XR fit into a CTOs world? 07:27 – 8:17 – CMOs are driving interest in XR 8:18 – 10:40 – Who is driving XR adoption in the C Suite? 10:41 – 14:10 […]
Full recording of interview with Jacques Fu, CTO @ FattMerchant 0:00 – Introductions 1:15 – Background 3:26 – FattMerchant origin story 4:20 – FattMerchant success and continued growth 5:20 – StarterStudio as a local asset 6:45 – Making big decisions 7:45 – Ingredients for success and being prepared 8:33 – Benefits of working in Orlando […]
Full recording of interview with Renuka Sastri, Digital Transformation executive 0:00: Intro and background 3:00: AAA enterprise strategy, digital products 4:00: Product management and using data 4:40: Starting the AAA eBusiness team 5:22: Beginning Digital Transformation at AAA 6:40: Approaching customer needs in a structured way 8:00: Understanding points of friction within new digital product […]
Full recording of interview with Adam Scheinberg, VP of Tech at Massey Services 0:00 to 1:45 Introductions 1:46 to 3:20 “We are Postgrad and Kindgarten in equal parts” 3:21 to 5:04 Predictive customer analytics and Real Time 3D charting for a pest control/irrigation management company 5:04 to 7:15 50% savings through Software Defined WAN (SD-WAN) […]